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Technical Support Advisor

Employer: Sage UK

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Jobs E-bulletin issue no: 861/270917 Date job posted: 26 September 2017

Within this role you’ll become a payroll hero by getting it right every time for our customers.
Our Payroll software is used by over half of UK businesses to submit their payroll to HMRC, its Hassle-free payroll for small to medium businesses with 5 - 500 employees.

Even though our payroll software is easy to use, customers might need a helping hand now and then. You will become part of a market-leading support team where you will enable our customers to succeed by advising them on how to get the most out of their current product and other software and services that may save them time and money. This expert support will be provided by phone, email or live chat.

Successful candidates will go through an intensive learning experience - so don’t worry we’ll make sure that you are fully supported in your role. After the 6-month period permanent roles may be available for those that have the customer at the centre of everything they do, are ambitious and are up for a challenge.

• You’ll need to have great questioning and trouble shooting skills in order to gain a full understanding of the query to ultimately resolve their problem.
• Excellent customer service skills
• Confident in using IT systems and have a passion for technology
• Previous technical support experience is desirable
• Working towards targets which include customer service, personal performance and the generation of sales leads which truly benefits our customers.

Number of vacancies: 35
Location: North Park Gosforth, Newcastle
Type: Permanent
Basis: Full Time
Interview Date: asap
Start Date: asap
Salary Details: £18250. An employer-contributing pension scheme. 25 days holiday (+ bank holidays) a year increasing with service. Life Assurance of 4 x annual salary. Income Protection scheme. Childcare Vouchers salary sacrifice scheme. Healthcare Cash Plan.  Sharesave scheme. Discounted travel insurance, dental insurance, health assessments and travel passes/loans. Reward Gateway which is an exclusive discount scheme with access to 1000s of High Street and online retailers.
Method of application: Email CV and covering letter
and/or link to LinkedIn profile
Contact name for applications: Sharon Thompson

Closing Date: Not stated : To be withdrawn on 03 November 2017

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