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Service Desk Agent

Employer: Manpower

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Jobs E-bulletin issue no: 889/110418 Date job posted: 10 April 2018

Providing a first line support service via the Service Desk, you will receive incidents and service requests from various routes including telephone and email.

• Offering advice to end users and customers on all areas of IT, troubleshooting and ensuring desk standards are met
• Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
• To improve users confidence in the use of computer software, being empathetic to a variety of new and experienced learners needs

This is a great opportunity for a career in IT with the opportunity to progress and develop your IT skills and knowledge.

Qualifications / skills required:
• Excellent communication skills
• Professional attitude
• A good telephone manner.
• Customer service experience
• Have the ability to work under pressure and meet targets
• IT qualifications (preferred but not essential)

Number of vacancies: 5
Location: Peterlee, SR8 2RS
Type: Permanent
Basis: Full Time   37.5 hours. Monday – Saturday, 7am – 7pm (Rotational shift basis)
Interview Date: asap
Start Date: asap
Salary Details: £15270
Method of application: Email CV and covering letter
quoting reference ‘TEE1’
Contact name for applications: Laura Christie – Recruitment Consultant

Closing Date: Not stated : To be withdrawn on 18 May 2018

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