About us

Frequently asked questions

What is my student ID?

This is similar to your student number but is prefixed with a letter this can be found on your TUSC (also known as a library card) e.g. A1234567

Why do I receive the message “The details supplied could not be validated. Please check your student ID, date of birth are correct.”?

There are a number of reasons for this:

  • you have entered the incorrect student ID this is similar to your student number but is prefixed with a letter this can be found on your TUSC (also known as a library card) e.g. A1234567
  • you have entered the incorrect date of birth or the date of birth we have for you is incorrect
  • there are currently no outstanding invoices on your account
  • the outstanding invoices on your account have been set up to pay in instalments by recurring card payment (the system will not let you do this twice)
  • you are not a current student at Teesside University

If you need further help please email onlinepayments@tees.ac.uk including your student ID and the issue you are having.

How do I pay my accommodation deposit?

You will first need confirmation from accommodation that we have accommodation for you and then select the
accommodation deposit option.

Then continue through the pages to complete the process. The accommodation office will automatically be informed when you have paid.

How do I pay my tuition fees deposit (International Students only)?

The easiest and quickest way to pay is online using the general fee payment option, you will need your student ID in order to do this. Select tuition fees and enter the amount you want to pay and continue through the payment pages to complete.

Alternatively you can pay by:

  • Western Union (bank to bank transfer)
  • bankers draft made payable to Teesside University
  • in person at the University Cash Office by cash, debit/credit card, cheque (UK bank account only) or bankers draft

Is there a charge for paying by debit/credit card?

No there isn't.

Can I pay in instalments?

Tuition and Accommodation fees for the current academic year can be set up for instalments online using
the pay a student invoice option. This will create a recurring card payment instruction and payments will automatically be taken on the due dates of the instalments selected.

Other fee invoices must be paid in full online using the pay a student invoice option. If you are unable to pay in full then please contact our credit control department on 01642 342171 or email finance@tees.ac.uk who will assist further (you will need to quote your student ID).

Is there a charge for paying in instalments?

No, we don't charge any extra for instalments.

What are the instalment options?

There are currently two instalment options online they are:

  • 3 equal instalments - October, January and April
  • 7 equal monthly instalments starting October and the last one on April (inclusive).

Why has the money not been taken from my account on the instalment date?

The payments are processed on the instalment date and will take a couple of working days to show on your bank account, as with any debit/credit card payment. The bank is aware there is a pending payment and will have adjusted your available balance for this transaction.

If it has been more than a couple of working days then please ring 01642 342171 or email onlinepayments@tees.ac.uk and we will check this for you.

If some of the instalment dates have passed am I still able to pay in instalments?

Yes, although the instalment dates that have passed will become immediately due and taken from your card the same day. All future instalments will be taken on the due dates of the instalment arrangement selected.

I'm not sure if I have set up my instalment plan, what should I do?

There are a couple of ways you could check this:

  • check your emails. When an instalment plan is set up online an automated email will be sent confirming this to the email address entered at the time.
  • select the make a student payment option and enter your details, if the invoice is not showing or you receive a validation error message then it is likely you have already set up an instalment plan (when setting up an instalment plan please wait 24 hours before checking, as it is possible to do it more than once in the same day).
  • email onlinepayments@tees.ac.uk, include your student ID and the issue.

I haven't received an invoice yet what should I do?

It is likely that your enrolment is awaiting further information e.g. modules you are taking may not have been added to your record therefore a fee could not be calculated. There are a number of options available:

  • waiting until you receive your invoice ensuring you will have the funds to pay it when it arrives
  • make a payment on your account by using the general fee payment option
  • email finance@tees.ac.uk quoting your student ID and request an invoice

If I make a payment using the general fee payment can I then select instalments later?

Yes. However, the balance of the invoice will be split across the instalments selected.

Can I set up an instalment plan before receiving an invoice?

No, it is not possible to set up an instalment plan until an invoice has been raised.

Can I pay by direct debit?

We don't offer this facility but do use a recurring card payment system which is linked to a debit/credit card. An instalment plan can be set up using the make a student payment option using your chosen card, payments are then automatically taken on the due dates of the instalments.

I have received an email to say that my payment has failed what should I do?

If this is the first time you have received this email for the relevant instalment then check the following:

  • you have sufficient funds in your account
  • your card details have not changed or expired since you set up the plan

If both of the above are valid then please contact your bank and ask them why they have declined the transaction. If your card details have changed or expired then please ring 01642 342171 and we will update these details for you. Another attempt to take the instalment will be processed automatically 5 days after the first failed payment.

If this is the second time you have received this email then you will need to ring our Credit Control department on 01642 342171 (during office hours) in order to keep your instalment plan on track. Alternatively email finance@tees.ac.uk including your student ID, please do not include any debit/credit card information as this is not a secure method of communication.

How do I check if my payment has been processed?

Check your emails as all payments made through the online system (including recurring card payment instalments) send automated payment confirmation emails. Alternatively email onlinepayments@tees.ac.uk, remember to include your student ID and the issue, we will then check this for you.

My card details have changed/expired how do I amend them?

Please ring 01642 342171 (during office hours) and we will amend these details for you.

I don't have sufficient funds to make my payment what should I do?

If you are having difficulty paying your invoice then please contact our Credit Control department on 01642 342171 (during office hours) or email finance@tees.ac.uk

I have received a reminder letter - what should I do?

If you have:

  • paid or set up a payment plan after the date of the letter (i.e. allowing for postage delay) then please ignore it.
  • not paid, then pay the invoice using the make a student payment option
  • a query regarding it then please contact finance@tees.ac.uk or ring 01642 342171 quoting your student ID and reason for query

Can I get an item delivered?

Most of the items on the online shop are for collection (unless otherwise stated) details will be provided against the item in the shop.

How do I add credit to my TUSC?

Credit can be added for printing (MyPrint) and/or for cashless catering outlets (Cashless). The first thing you need to do is activate your TUSC for MyPrint and/or Cashless by logging into mytusc.tees.ac.uk. Then wait 10 minutes before adding any credit (this will give the system time to create your account, credits made before this will not be allocated to the account).

Please note: credit made on MyPrint can only be used for printing and credit made on Cashless can only be used at catering outlets across the University campus. It is not possible to transfer balances between these accounts. If you do credit the wrong account then email onlinepayments@tees.ac.uk and ask for a refund.

I have added credit to my Cashless/MyPrint account but my balance has not updated - what should I do?

Email onlinepayments@tees.ac.uk and we will look into this for you. It is likely that you have added credit before the account was activated/created.

Is there a minimum top-up amount for Myprint and Cashless?

Yes, the minimum amount is £1.00 with a maximum top-up of £250.00

I have lost my TUSC, what should I do?

First of all you will need to cancel your TUSC, you can do this by selecting the Cancel TUSC option or by logging into mytusc.tees.ac.uk. This will stop anyone else using it to either to gain access to University buildings or using any of the credit on it.

Next you will need to buy a replacement TUSC from the online shop click here to go to the shop. Access and credit from the previous TUSC will then be applied to your new card.

Question not answered here?

If your question has not been answered above then please email onlinepayments@tees.ac.uk or ring 01642 342172 quoting your student ID and issue.