This is similar to your student number but is prefixed with a letter this can be found on your TUSC (also known as a library card) e.g. A1234567
There are a number of reasons for this:
If you need further help please email firstname.lastname@example.org including your student ID and the issue you are having.
You will first need confirmation from accommodation that we have accommodation for you and then select the
general fee payment option.
Select the accommodation deposit option then continue through the payment pages to complete the process. The accommodation office will automatically be informed when you have paid.
The easiest and quickest way to pay is online using the general fee payment option, you will need your student ID in order to do this. Select tuition fees and enter the amount you want to pay and continue through the payment pages to complete.
Alternatively you can pay by:
No there isn't.
Tuition and Accommodation fees for the current academic year can be set up for instalments online using
the pay a student invoice option. This will create a recurring card payment instruction and payments will automatically be taken on the due dates of the instalments selected.
Other fee invoices must be paid in full online using the pay a student invoice option. If you are unable to pay in full then please contact our credit control department on 01642 342171 or email email@example.com who will assist further (you will need to quote your student ID).
No, we don't charge any extra for instalments.
There are currently two instalment options online they are:
The payments are processed on the instalment date and will take a couple of working days to show on your bank account, as with any debit/credit card payment. The bank is aware there is a pending payment and will have adjusted your available balance for this transaction.
If it has been more than a couple of working days then please ring 01642 342171 or email firstname.lastname@example.org and we will check this for you.
Yes, although the instalment dates that have passed will become immediately due and taken from your card the same day. All future instalments will be taken on the due dates of the instalment arrangement selected.
There are a couple of ways you could check this:
It is likely that your enrolment is awaiting further information e.g. modules you are taking may not have been added to your record therefore a fee could not be calculated. There are a number of options available:
Yes. However, the balance of the invoice will be split across the instalments selected.
No, it is not possible to set up an instalment plan until an invoice has been raised.
We don't offer this facility but do use a recurring card payment system which is linked to a debit/credit card. An instalment plan can be set up using the make a student payment option using your chosen card, payments are then automatically taken on the due dates of the instalments.
If this is the first time you have received this email for the relevant instalment then check the following:
If both of the above are valid then please contact your bank and ask them why they have declined the transaction. If your card details have changed or expired then please ring 01642 342171 and we will update these details for you. Another attempt to take the instalment will be processed automatically 5 days after the first failed payment.
If this is the second time you have received this email then you will need to ring our Credit Control department on 01642 342171 (during office hours) in order to keep your instalment plan on track. Alternatively email email@example.com including your student ID, please do not include any debit/credit card information as this is not a secure method of communication.
Check your emails as all payments made through the online system (including recurring card payment instalments) send automated payment confirmation emails. Alternatively email firstname.lastname@example.org, remember to include your student ID and the issue, we will then check this for you.
Please ring 01642 342171 (during office hours) and we will amend these details for you.
If you are having difficulty paying your invoice then please contact our Credit Control department on 01642 342171 (during office hours) or email email@example.com
If you have:
Most of the items on the online shop are for collection (unless otherwise stated) details will be provided against the item in the shop.
Credit can be added for printing (MyPrint) and/or for cashless catering outlets (Cashless). The first thing you need to do is activate your TUSC for MyPrint and/or Cashless by logging into mytusc.tees.ac.uk. Then wait 10 minutes before adding any credit (this will give the system time to create your account, credits made before this will not be allocated to the account).
Please note: credit made on MyPrint can only be used for printing and credit made on Cashless can only be used at catering outlets across the University campus. It is not possible to transfer balances between these accounts. If you do credit the wrong account then email firstname.lastname@example.org and ask for a refund.
Email email@example.com and we will look into this for you. It is likely that you have added credit before the account was activated/created.
Yes, the minimum amount is £1.00 with a maximum top-up of £250.00
First of all you will need to cancel your TUSC, you can do this by selecting the Cancel TUSC option or by logging into mytusc.tees.ac.uk. This will stop anyone else using it to either to gain access to University buildings or using any of the credit on it.
Next you will need to buy a replacement TUSC from the online shop click here to go to the shop. Access and credit from the previous TUSC will then be applied to your new card.
If your question has not been answered above then please email firstname.lastname@example.org or ring 01642 342172 quoting your student ID and issue.