Louise Samuel

‘Teesside University is a great place to study with enthusiastic tutors and state-of-the-art facilities.’

MSc Service Improvement

Louise Samuel

Did you enjoy your time here?

The University’s modern facilities provide everything I needed to study. I didn’t know anyone when I began but the class quickly gelled and we supported each other. The course was enjoyable. Teesside University is a great place to study with lots of enthusiastic tutors and state-of-the-art facilities.

What did you do after graduating?

After qualifying as an adult registered nurse I began my career in critical care at Hartlepool hospital and completed a UCPD Critical Care. I became a critical care outreach and transfer nurse, and later a sister. In 2009 I began my BSc (Hons) Promoting Practice Effectiveness (Critical). I recognised that to be effective in the role I needed to expand my knowledge and have more involvement in evidence-based practice.

After completing my degree I had a thirst for education. While studying my MSc Service Improvement I went on to become a senior nurse for professional standards. This year-long project introduced Compassion in Practice within the organisation and led to my current role.

What are you doing now?

I work as an organisation development practitioner for North Tees and Hartlepool NHS Foundation Trust. The team improves organisational effectiveness by enabling continuous improvement in partnership with individuals and groups to achieve key objectives.
We also help facilitate Care Maker events within the trust.

An organisation development practitioner plays a variety of roles – as a sounding board, guiding a change team, helping decisions on transformation projects and facilitating work teams using psychometrics. Although the role is diverse, the purpose and outcome is to consistently bring greater health and effectiveness to the organisation in times of change.

I continue to support staff to achieve the best they can in practice. I feel that staff support is essential for the NHS to be a great service provider.