E-learning@Tees frequently asked questions

What is my usernumber?

It is the number on your Library card (TUSC card). It is a character followed by seven digits, eg x1010101.

I've typed in my username and password. I know it's right but it's still not working. What can I do?

Can you access your email correctly? If so, there may be a problem in your student records data which is blocking you from E-learning@Tees. Try contacting your school helpdesk.

What if I forget my password?

Links

Remember, E-learning@Tees uses your username and password. So if you forget your account details, you can reset your password by answering the security questions that you set when you created your account.
Reset your password through the Password Change Suite

I have just changed my password using the Password Change Suite but still can't access some University systems with the new password. Why?

Once you've changed your password, it will take about ten minutes to synchronise across all University systems.

I get a ‘No authentication credentials were provided with the request’ error when I enter my username and password. What should I do?

This error is caused by an incorrect security setting on your computer. E-learning@Tees needs to be able to execute scripts on your computer to function. To activate scripts in Internet Explorer you need to:

go to the Tools menu, select Internet Options, and click on the Security Tab
click on the ‘Internet’ zone icon (the globe) at the top of the screen
click on the Custom Level button at the bottom of the screen
scroll down the page until you find the Scripting section and make sure that Active Scripting is enabled - E-learning@Tees needs scripting to be turned for it to work correctly. However, if you are concerned about this setting, you can change it back to the previous setting when you finish using E-learning@Tees.
try out the Browser Check tool on the Help tab to see if anything else is wrong

When I log on I get a ‘challenge token null’ error and then I have to log on for a second time. Why is this?

This is usually caused if you use a bookmark or favourite to access E-learning@Tees and the login screen (where you enter your username and password) is bookmarked instead of the front page. If you use a bookmark to access E-learning@Tees make sure it goes to E-learning@Tees.tees.ac.uk and no other page.

Can I access E-learning@Tees from outside the University?

Yes, you can access E-learning@Tees using a web browser and an internet connection from wherever you are - at home, at an internet cafe, at a library.

I'm having problems printing and saving files from E-learning@Tees. What can I do?

Information about printing files from E-learning@Tees

The text is too small on E-learning@Tees - how can I make it larger?

You can change the text size within E-learning@Tees in the same way as you would with any other web page:

in Internet Explorer click on the View menu
move your mouse down to Text Size
select Large or Largest from the list

You can set the size back by going through the same process and choosing the normal setting.

The E-learning@Tees course I use has a lot of Word, PowerPoint or Adobe Acrobat files. I would like to view these at home but do not have software to view them. What can I do?

You can download some of the most common viewers from Student info section within E-learning@Tees.
Student info section in E-learning@Tees

I have another question about E-learning@Tees not answered here, who can I ask?

You can try your school Helpdesk, L&IS Helpdesk, CLL Helpdesk or ICT Systems Helpdesk.

Why do I get a security pop up when accessing E-learning@Tees via Internet Explorer?

This is an Internet Explorer settings issue.
More information about browser settings on E-learning@Tees