Providing staff and students with up-to-date IT support.
Managing your password
You can use MyLogin (apps.tees.ac.uk/mylogin) to:
- change your password
- register your security details
- create a PIN.
What is my user number?
Your user number is a letter followed by a series of numbers, for example T1234567.
What if I don't know my user number?
Your user number is on the front of your Teesside University smart card (TUSC).
How do I get my password?
You set up your password when you complete the pre-registration process, or you can contact the IT service desk.
I have my password. How do I change it?
You can change your password online at apps.tees.ac.uk/mylogin.
I've forgotten my password. How do I recover it?
There are a few ways to recover your password. If you've registered your security details, you can click on 'recover your password. at apps.tees.ac.uk/recovery. You are asked for your user number and sent a password reset link. If you haven't registered your security details, you should contact the IT service desk for help.
How complex should my password be?
The most common problem you might have when changing your password is that the new one might not be valid. The University has several rules to follow when changing your password.
It must:
- be at least 14 characters
- not include all or part of your first name, last name or user number
- include:
- at least one uppercase letter (A-Z)
- at least one lowercase letter (a-z)
- at least one number (0-9)
- also include an exclamation mark (!), dollar sign ($) or percent (%)
- not include any of the following characters:
- spaces
- sterling pound (£)
- ampersand (&)
- less than (<)
- greater than (>)
- colon (:)
- vertical bar (|)
- be different to your previous passwords - if you try to use a password you've used before, it will be rejected.
If you're still having problems changing your password, please contact the IT service desk.
I’ve changed my password. Is there anything else I should do?
Yes. We strongly recommend that you register your security details. This allows you to recover your password if you ever forget it and, if you’re a student, register yourself for out-of-hours IT support. You can register your security details by clicking on the ‘Manage password and security details’ link at apps.tees.ac.uk/mylogin.
Connecting to WiFi
Teesside University London’s WiFi network, known as eduroam, is available on campus. The eduroam wireless network means that you can use other WiFi at other participating universities.
Self-support
Student email
You will have your own Teesside University London student email address.
Access your email by going to outlook.com/live.tees.ac.uk. Use your student login with @live.tees.ac.uk at the end, for example, A1234567@live.tees.ac.uk.
Your email account is web based. You can access it from any web browser or mobile with a network connection.
All Teesside University London communications go to your student email address.
Multi-factor authentication (MFA)
Multi-factor authentication, is an authentication mechanism to check that your identity is legitimate. It increases security by using 'something you know' - your password, and also 'something you have' a mobile device. We have implemented multi-factor authentication across all University systems.
Download a guide to setting up your device
Out of hours support
If you need help outside of normal working hours you can contact the Out of Hours service desk. The service is available:
Monday to Friday
5.00pm until 6.00am
Weekends and Bank Holidays
The out of hours IT helpline offer covers only provide support on a sample of issues:
- Login problems
- Email problems
- Hardware & software fault reporting