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University staff

Care First Counsellors

The Care First counselling service provides a confidential, professional, and free counselling service for University employees.

Ring: 0808 168 2143

Care First is available 24hours a day, 365 days of the year, providing direct and immediate access to telephone counselling. If appropriate, face to face counselling can be arranged. You can also access on-line counselling.


All contact is in confidential, you don’t even have to give them your name. If you are experiencing difficulties at home, or at work, you can contact Care First free of charge.

Calls are usually answered by Care First’s directly employed counsellors who will listen, talk through your concerns and help you consider the various types of support open to you.

Discuss anything that is troubling you, whether it is personal difficulties – for example relationships, family matters, stress, loss or bereavement; or work-related issues such as feeling pressure, workload, or changes at work.

Whatever your situation you can be sure of a supportive and constructive response. You are not alone.

To access this service, call Care First on freephone: 0808 168 2143

An online counselling facility is available Monday - Friday 8.00am - 10.00pm and weekends 9.00am - 5.00pm.

To log in visit: Care First website
Username: Teesside
Password: Employee

If you have any queries about counselling, please contact the University’s Occupational Health service on 01642738747 or email

Care first counsellors

  • Are accredited by the British Association for Counselling and Psychotherapy (BACP)
  • Have a minimum of three years post qualification counseling experience
  • Are qualified to at least Diploma level in counselling
  • Abide by the BACP code of ethics


Although provided by your employer, Care first services are completely independent and your call is treated in the strictest confidence in accordance with the BACP Ethical Framework. Care first will only ever break confidentiality if we believe this is a risk of harm to a child or dependant adult.