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Support for you

We pride ourselves on being there for you with a great support network.

Yes of course we’ve got great rooms, good rents, fast Wi-Fi, and everything else you get for your rent, but alongside that you have the support of the University:

Accommodation team

Talk to us if you have any issue with your University accommodation. We also want to hear your suggestions on how we can make your time with us even better. You can e-mail us at

Warden network

You have a team of wardens living in your halls can offer you support when the accommodation team aren’t about. They are students too and they are on duty from 7.00pm each evening through to 6.00am the following morning. There’s someone on duty all weekend too, even during the day. They can help with any query you may have – if you’ve locked yourself out of the room they can let you in, they help with fire alarms to make sure everyone leaves the building, and lots more. If you feel you need to chat with someone, the wardens are there.

Security team

We have on campus security 24/7. They can offer support if you need to speak to someone about security, and work closely with the accommodation and warden teams to make sure your time on campus is a great one.

SafeZone app

Our free SafeZone app is a great way to let us know if you need some assistance on campus.

Halls Facebook pages

When you sign up to stay with us in University accommodation we send you a link to join your halls Facebook page. It’s a great way of connecting with other students who are coming into your hall or house before you arrive, so when you get here you’ve already started to build up links with the other students living in your halls.

Onsite maintenance team

This team can sort out any issues you may be having with your hall. We also have emergency 24-hour call-out repair people to make sure we deal with emergencies out of hours. If you have an issue to report in your halls, just let us know. It’s easy to do, just email or go on your accommodation portal and report it that way.

Online information

Check out the FAQs about your accommodation, we may be able to answer your query there.

Your post room

We have an on-site post room where you can have your mail and parcels delivered to. There’s no need to go to a post office. We’ve also got an Amazon Locker on campus called Kleopatra.

Student support

Our Student & Library Services department has a whole range of support, advice and guidance for you.
More about our student support

Students' Union

Our Students' Union has a whole range of support, advice and guidance for you.
More about the Students' Union

Contact us

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