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Information Governance

FOI Complaints and Appeals

If you want to complain about how your information request has been handled or appeal against information that has been withheld there are two stages:

  • Make a formal complaint or appeal in writing to the Information Governance Manager, Legal and Governance Services, Middlesbrough, TS1 3BX, or email within 40 working days. This will prompt an internal review of the actions taken and the response provided to you. We will acknowledge your request and provide a response within 20 working days, or 40 working days if complex. The University will only consider complaints or appeals which are received within 40 working days of its Freedom of Information response.
  • If you are still dissatisfied you should refer your complaint to The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

For other University complaints procedures, please contact the University's Student Casework Office (SCO) at

More information on the University's process for handling FOIA complaints and appeals can be found here

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