Refund information

If you are eligible for a refund (please see Fees and Charges Regulations) then please note the following:

• Refunds must be made to the original payer
• Refunds must be made back to the original method of payment
• The gross amount will be refunded although the actual amount received may differ from what was paid due to exchange rates applied
• Please note, due to bank processing times and the use of intermediaries by some banks it may take several days from the date the University makes the payment for the funds to clear in the recipient's bank account.
• Refunds made for bank transfers can take a significant amount of time (up to several months in some cases)
• Refunds made for online payments are fast, secure and efficient. We therefore ask that all payments are made online.

We therefore ask that all payments are made online.

These are the steps you must complete to obtain your refund:

1. If you have paid your deposit online there is no need to submit any request. Your deposit will automatically be refunded to the original Payer online to the card details payment was made on. A remittance advice will be issued to the Payer’s email address once the refund has been made.
2. If you have paid via Bank transfer or Western Union Business Services you need to complete the Refund Request form.
3. Complete your details by adding:
   - Your student ID (e.g. B1234567) and input your full name, current address and personal e-mail address.
   
   • Refund type – e.g. International deposit
   • Reason for refund – e.g. CAS refusal
   • Requested amount to be refunded – enter the amount in GBP
   • Original payment method – e.g. Bank transfer etc.
   • Payee name – the person that made the original payment. If payment was made via an Agent please put their name here e.g. Unimoney Collections
   • Payee address – originating Payer or paying Agent’s address
   • Remember that due to Anti-money Laundering Regulations the University can only refund the person who originally made the payment and will use the same method of payment to make the refund. If the payment method requested differs from the payment method used a refund will not be issued.
   • Bank details – please input the details of the account that the payment came from (Bank transfers only)
   • Sign and date the form
4. You must submit a copy if the original payment transmission document alongside the Refund Request Form (Bank transfers only) making sure that the Bank details match those contained in the Refund Request Form. If you don’t supply the transmission document we cannot issue the refund.
5. Please submit both documents to studentfees@tees.ac.uk. Your refund will be processed as quickly as possible.