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Refund information

If you are eligible for a refund (please see Fees and Charges Regulations) then please note the following:

  • Refunds must be made to the original payer
  • Refunds must be made back to the original method of payment
  • Refunds made for online payments are fast, secure and efficient
  • Refunds made for bank transfers can take a significant amount of time (up to several months in some cases)

We therefore ask that all payments are made online.