Business Service Charter

The Forge is Teesside University's front door for business. We provide professional services including
consultancy, knowledge transfer, professional development, help to access funding, graduate
placements and recruitment for companies of all sizes, as well as specialist facilities and highspecification
meeting and conference venues.

This Charter sets out our commitment to a professional business service for all customers of The Forge.

Clients of The Forge can expect:

  • courtesy and confidentiality
  • a responsive approach to all enquiries
  • a single point of contact who will manage the service
  • a clear assessment of business needs and a clear service proposal
  • accurate information and impartial advice
  • a commitment to honour timescales and deadlines and to communicate effectively
  • clarity of charges and information on any sources of financial support
  • the opportunity to feedback to help improve our services.

Customer feedback

Your feedback helps us to evaluate and improve our services. We will always ask for formal feedback, but also welcome your unsolicited comments. If you have any comments about the quality of our service, please get in touch:

What if you are unhappy?

We're committed to a high level of service, but sometimes things go wrong. If this happens we welcome the opportunity to put things right, and promise to treat complaints and concerns openly and fairly. Formal complaints will be managed by the Director of Academic Enterprise, Teesside University, Middlesbrough, Tees Valley, TS1 3BA.

Feedback form
Download our client feedback form:
  Client feedback form (word - 106kb)
  • Customer first - we are committed to the Customer First Standard for our business customers, their experience of the University and services we deliver. We focus on:
  • Customers - how we build relationships with customers, identify and fulfil their needs, and deal with complaints
  • Market awareness - how we understand, identify and develop target markets, working in partnership with other business networks to actively market services to meet our customers' needs
  • People - what people and staff do we have to deliver business solutions to customers.

Customer First

We guarantee quality. All our business services carry the Customer First Standard, a quality mark recognising excellent customer service. And we can also help you source financial support.

Our business service charter sets out our commitment to a professional business service for all our clients.

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