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Undergraduate study
Aviation, Travel and Tourism

Aviation, Travel and Tourism FdA

Tourism is a word that affects many people globally. The travel and tourism industry is a vast, dynamic industry offering a wide range of career opportunities. By 2030, UNWTO forecasts international tourist arrivals to reach 1.8 billion (UNWTO Tourism Towards 2030) indicating unpresented growth within this dynamic sector.


Course overview


Study at Teesside University International Business School

See what it’s like to study at our modern, enterprising and dynamic business school

Designed in partnership with employers, it gives you a solid theoretical and practical understanding of aviation, travel and tourism management, enabling you to progress to higher-level studies or directly into industry. You can apply what you learn to your own workplace experience. Teesside International Airport
Teesside International AirportYou also benefit from our collaboration with Teesside International Airport who host field trips and guest lectures for our students to provide a rich and immersive learning experience.

Talentview Aviation
Talentview AviationAn employment resource hub for our aviation students to access graduate roles, opportunities and visibility by employers across the UK aviation industry.

This course is an award of Teesside University delivered in partnership with Hartlepool College of Further Education.

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Course details

Course structure

Year 1 core modules

Customer Service Management in Travel and Tourism

This module will focus on the design of customer service delivery systems and procedures in travel and tourism organisations and how customer service quality can be managed effectively. You will be provided with essential customer service management knowledge and skills such as customer service operations, resolution of customers’ complaints and queries and analysis of the effectiveness of customer service. The module will also deliver knowledge of customer satisfaction, customer service improvements and use of quality systems to create a customer-focused culture.

Financial Decision Making

You gain an overview of financial techniques so you can participate in the efficient management of the financial resources of the organisation. You cover the planning and budgeting process through to the evaluation of performance. This process includes decision making based on financial data; preparing budgets and analysing performance against budget; looking at ways to add value.

You explore financial data used in organisations. You examine issues relating to problem solving and the need for financial decision making. The module reflects current and on-going financial awareness needed in organisations. The content of the module is mapped against the key financial principles used in financial accounting.

Managing and Developing Talent in Practice

You gain an understanding of the main theories of human resource management (HRM) and how they are applied within the travel and tourism environment. You also gain the necessary theoretical and practical underpinning necessary to the comprehension and analysis of the nature of HRM as well as the importance of effective recruitment and selection, the management of staff and staff engagement.

Sales and Marketing in Travel and Tourism

Marketing plays a significant role in any industry and particularly in a service industry such as travel and tourism. Such organisations cannot operate without the use of promotion or market research for communicating with a range of customers. Most organisations have large marketing budgets within the sector, but during the last five years, we have seen significant change in the approach to sales and promotion in the sector. You examine factors that influence the marketing of products and services as well as analyse the effectiveness of promotional campaigns in order for organisations to achieve their marketing objectives. Your assessment allows you to analyse an organisation’s marketing strategy and explore the effective use of marketing theories and concepts.

The Work Environment and Self-Analysis

The range of employment opportunities in any industry are diverse, from specialist operatives to strategic managers. Research and explore your industry of interest and formulate a career action plan, detailing your strengths and weaknesses to bridge any skills and knowledge gaps.

UK Tourism, Diversity and Importance

Gain an overview of UK tourism enabling you to identify the historical aspects that have led to the current position of the UK tourism market and identify the key technological changes that have shaped, and will shape, its future. Particular attention is focused on the cultural effects that tourism has on the UK, and the cultural significance of the UK for tourism. You also explore the negative impacts of tourism in the UK and the potential future trends and issues.


Year 2 core modules

Current Issues in Travel and Tourism

You identify uses and applications of information technology for E-Business and technology within the tourism sector, and consider the trends and developments in technologies and the implications this has for business operations. From the analysis existing organisations you develop an e-business and technological development strategy for an existing or hypothetical organisation, and present your research and development findings.

Events Tourism

You investigate the relationship between events and tourism and identify the different expectations and demands presented by this particular tourist group. This includes the influence of the size and location of an event on client expectations and the influence that this has on organisation of key aspects such as; accommodation, hospitality, travel infrastructure, security, staffing, physical resources and management. You also explore the positive and negative aspects of events led tourism on host towns, cities and regions, including the potential for regeneration and environmental impact.

Global Tourism Planning, Developing and Managing

You gain an understanding of the global tourism industry and the strategies that have been developed to create sustainable demand. You focus on the changing landscape of tourism globally as the industry responds to external drivers such as socio and cultural, economic and political factors. You also look at the impact of these factors on the planning and management of tourism and the need to align the current offer to emerging demand and opportunities, covering topics such as sustainability, cultural tourism, regeneration and emerging market opportunities.

Industry-related Project

Apply your wider learning in a working environment. Take part in a project with an organisation of your choice to improve an aspect of its operations. This provides a solid platform to showcase your skills, enhancing employability, and supporting you to understand the application of research methodologies and analysis of results.

Tourism Technologies

You identify uses and applications of information technology for E-Business and technology within the tourism sector, and consider the trends and developments in technologies and the implications this has for business operations. From the analysis existing organisations you develop an e-business and technological development strategy for an existing or hypothetical organisation, and present your research and development findings.


Modules offered may vary.


How you learn

You gain a comprehensive knowledge and understanding of the aviation, travel and tourism industry as well as a range of practical, professional and key transferable skills required for graduate employability and lifelong learning.

How you are assessed

The knowledge and skills developed through the course are assessed in a variety of ways, using both in-course and end assessments. Methods include reports, essays, projects, case studies, exams, individual or group presentation, group activity and a personal development portfolio.

Our Disability Services team provide an inclusive and empowering learning environment and have specialist staff to support disabled students access any additional tailored resources needed. If you have a specific learning difficulty, mental health condition, autism, sensory impairment, chronic health condition or any other disability please contact a Disability Services as early as possible.
Find out more about our disability services

Find out more about financial support
Find out more about our course related costs


Entry requirements

Entry requirements

A typical offer is 40-48 points. The entry criteria are based on your ability to succeed and can be demonstrated in a variety of ways including:
a range of Level 3 qualifications (NVQ 3, BTEC Award, A Level)
appropriate training through work

English and maths at GCSE grade 4 (grade C) or above (or equivalent).

We also invite you to attend for interview.

Because this course is taught at Hartlepool College of Further Education, we are not accepting applications from international students requiring a Student Visa.

For general information please see our overview of entry requirements

You can gain considerable knowledge from work, volunteering and life. Under recognition of prior learning (RPL) you may be awarded credit for this which can be credited towards the course you want to study.
Find out more about RPL



Career opportunities

The aviation, travel and tourism industry is a vast, dynamic industry offering a wide range of career opportunities. Typical areas of the industry which you could progress into include tour operations (UK and overseas), conference and events management, travel agency operations, aviation sector (airlines and airports), public sector tourism in the UK (tourist boards, regional development agencies and tourist information centres), attractions management (UK and overseas), transport provision, hospitality sector management and tourist guiding services.

You may also further your studies and progress to the BA (Hons) International Tourism Management (Top-up). Our graduates have gone on to have successful careers with Emirates, Swissport, Tui, Newcastle International Airport, British Airways, Kuoni, Thomas Cook, Expedia and Jet2.


Professional accreditation

Institute for Travel and Tourism (ITT) We are a member of the Institute for Travel and Tourism (ITT), giving you access to a dedicated ITT Future You Talent Hub, helping to inspire the next generation of travel and tourism experts. As an ITT member you can engage with national and international events and develop your professional network with organisations including British Airways, Advantage, ABTA, Business Travel Association and many more.


Entry to 2022/23 academic year

Fee for UK applicants
£6,150 a year

More details about our fees

What is included in your tuition fee?

  • Length: 2 years
  • UCAS code: N802 FdA/ATT
  • Start date: September
  • Semester dates
  • Typical offer: 40-48 tariff points and GCSE grade C in Maths and English

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2023 entry

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2022 entry

UK applicants

Complete this enquiry form only if you have already obtained your qualifications and achieved grades. If you do not have these at this time, we will be unable to progress your enquiry - please re-visit and complete the form after you have received your results.

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2022/23 entry

Fee for UK applicants
£3,960 (120 credits)

More details about our fees

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