Office of Student Complaints, Appeals and Regulations (OSCAR) (formerly Ombuds Office)

Contact information and opening hours

Teesside University

T: 01642 384210

(You may just drop into the OSCAR , but it is preferable that you make an appointment, as we cannot guarantee that a member of staff will always be available to offer advice)

Opening hours:
Mon-Thurs - 9.00am-5.00pm
Fri - 9.00am-4.30pm
Sat and Sun - closed

Staff in the OSCAR office:
Marie Andrew (OSCAR Manager)
T: 01642 342322

Joanne Towell (OSCAR Administrator)
T: 01642 384210

Kimberley Westcough (Administrator)
T: 01642 384020

Fees and Charges

The Fees and Charges application pack, includes a guide to assist you with the process. Before completing the application form it is important that you read and understand the regulations.

Application pack:

You may download an application pack or request a copy from OSCAR.

Application pack

What is Fees & Charges?

Students have an obligation to pay all fees due to the University as agreed with the finance department. You become liable for the full fees for each year from the first day of enrolment, even if you withdraw or suspend your studies or are excluded, before completion of the year. If you are having difficulty in paying your fees, or a charge for services, you may make an application to the Fees and Charges Panel.

Where can you get advice?

OSCAR can assist you with the process and the Students' Union can provide advice and guidance on individual circumstances.

If you are experiencing problems with the Student Loans Company, Student Services may be able to assist you.

T: 01642 342277