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Current students

International students

Support for international students

We offer a free, impartial and confidential immigration and welfare based advice service designed to encourage and empower international students to make informed choices.

Our mission is to provide high quality, free, impartial and confidential immigration information and advice to applicants, students, dependants and recent graduates.

There are two International Student Advisers who are qualified and authorised to provide immigration advice to students.

All appointments are conducted in a confidential and private office space, where you can discuss in detail the nature of your enquiry and receive the necessary advice and support.

Information and advice provided is based upon known information held on your student record and upon information that you provide about your situation. We expect that you will be open and honest about your circumstances, so that we can ensure you receive the correct advice.

If the level of immigration advice required is beyond the competence of the International Student Adviser, they will refer you to an appropriately qualified external professional.

How to book an appointment

Pre bookable appointments are available daily. You can book an appointment by phone or in person:

T: 01642 342277
In person: Student Life

Student Life opening hours
Monday - Friday: 8.00am - 6.00pm

We offer students an appointment at the earliest possible opportunity however, at busy times of the year there may be a wait for an appointment, so planning ahead is essential.

Our staff

Our International Student Advisers can offer you advice before you join us and at any point during your studies.

Yolanda Lopez
Senior Adviser (International)

Lorraine Smeltzer
Student Adviser (International)

T: 01642 342730

Confidentiality & record keeping

To ensure compliance with OISC, written records of all immigration advice provided are kept. It is advisable you book an in-person advice appointment with a trained adviser. All appointments are be conducted in a confidential and private office space, where you can discuss in detail the nature of your enquiry and receive the necessary advice and support.

We will respect your confidence at all times except in the following instances:

  • where we have a legal obligation to disclose details of our discussion, or
  • where we have serious concerns for the well-being of the student / others, or
  • where information presented to us could directly affect the University

We may decide that it is in your best interest to contact an external organisation such as the Home Office or UKCISA for further opinions about your case. Whenever possible, we will let you know in advance of doing this. However, this may not always be practically possible when working in your best interest.

Advice guides

We have designed a number of guides to enable current international students to undertake core processes independently.

Our services

The International Student Advisers can provide advice about the following matters:

  • Tier 4 General Student- immigration advice (EC and LTR)
  • Tier 4 PBS Dependant- immigration advice (EC and LTR)
  • Tier 4 General Student and Tier 4 PBS Dependant- conditions (EC and LTR)
  • Tier 4 General Student and Tier 4 PBS Dependant- corrections (EC and LTR)
  • Tier 4 General Student- course transfer/ withdrawal and suspension processes
  • Tier 4 General Student- working in the UK during and after studies
  • Tier 4 General Student- lost/ stolen/ replacement BRPs
  • Tier 4 DES- immigration/ process advice
  • ATAS applications
  • Standard Visitor Visa- study up to 30 days/ visiting relatives
  • Short Term Study Visa- study up to 6 months
  • Electronic Visa Waiver- national of Kuwait, Oman, Qatar or the UAE
  • Schengen Visa- non EEA nationals wishing to travel in Europe
  • Studying under other immigration categories
  • General advice on Tier 1 Start Up, Tier 2 General and Tier 5
  • Finance, fee and funding advice
  • General, welfare and pastoral advice

Please note that the International Student Advisers are not able to provide advice on the following matters*:

  • Advice and/ or services relating to claims for asylum
  • Advice and/or services an adviser deems to be outside their level of competence
  • Immigration advice to staff members/ family members of staff members regarding their own personal circumstances
  • Advice on visas for students wishing to work in countries outside the UK
  • Advice on visas for students wishing to travel to other countries outside the Schengen Area (US, Canada, Australia etc.)

*This is not an exhaustive list and in all cases where we are unable to assist you, we would refer you to a suitably qualified practitioner.

Cost of services

Immigration advice services provided by the advisers within Student and Library Services are offered free of charge.

Other costs, such as visa application fees, IHS fees, biometric enrolment and appointment fees are the responsibility of the student. Any relevant and associated costs will be clearly explained during an appointment.

More information for international students

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