Office of Student Complaints, Appeals and Regulations (OSCAR) (formerly Ombuds Office)

Contact information and opening hours

Teesside University

T: 01642 384210

(You may just drop into the OSCAR , but it is preferable that you make an appointment, as we cannot guarantee that a member of staff will always be available to offer advice)

Opening hours:
Mon-Thurs - 9.00am-5.00pm
Fri - 9.00am-4.30pm
Sat and Sun - closed

Staff in the OSCAR office:
Marie Andrew (OSCAR Manager)
T: 01642 342322

Joanne Towell (OSCAR Administrator)
T: 01642 384210

Kimberley Westcough (Administrator)
T: 01642 384020

Student Complaints

The student complaints pack includes a guide to assist you with the process, and is available below. Before completing the application form, it is important that you have read and understood the Student Complaints Policy & Procedure.

*Please note that these procedures only apply to current students or former students for a period of 30 days following publication of their award.

Application pack:

You may download an application pack or request a copy from OSCAR.

Application pack (stage 1)

Application pack (stage 2)

What is a complaint?

Despite the university's best efforts you may encounter problems with services provided by the University. Complaints may arise when you feel that the service you have received from the University has been unsatisfactory and they want it to be investigated.

Where can you get advice?

OSCAR can assist you with the process and the Students' Union can provide advice and guidance on your individual circumstances, including completing the form and accompanying you to meetings.

What can you complain about?

  • standards of service provided by the University, or other action by the University or its staff, or a third party acting on behalf of the University
  • failure by the University or its staff to provide a service, or other lack of action by the University or its staff
  • unfair treatment by the Students' Union on any matter
  • unfair disadvantage attributable to opting out of the Students' Union membership.

What if you are unsure whether your issue(s) fall under the student complaints procedure?

You should contact an adviser from the Students' Union who will be able to assist you.

T: 01642 342247