The Teesside University Student Charter has been developed in partnership between the University and the Students' Union.
It sets out what you can expect from your university and what we expect from you.
Working in partnership helps us to deliver an excellent student and learning experience.
This Charter highlights the professional standards that we, as a University, must meet and also outlines how you, the students, must take responsibility for your own learning.
An overarching principal of the Teesside University Student Charter is that all members of the University community are expected to treat each other with respect, tolerance and understanding, and value the diversity of faith, culture and background across our campus.
Students can expect the University to:
- provide your timetable two weeks before each semester starts. If you are waiting for confirmation of progression, due to resubmissions for example, this may delay your timetable publication
- introduce you to your Personal Tutor within one week of your enrolment/reenrolment and give you the chance to meet with them regularly
- provide modern learning resources and environments to enhance your creativity and support your studies
- offer a broad range of support to boost your academic skills and offer opportunities for personal and professional development
- ensure the content of your course is informed by current research and practices
- provide you with timely relevant communications and highlight points of contact in case you have questions or need advice
- offer you the opportunity to share your thoughts on how we do things through our Your Voice Matters initiative and help shape the student experience for everyone
- inform you of the date and format of your ratified results, as well as the decision taken by the Assessment Board, every year
- offer careers support services to help you find and apply for graduate roles, student job vacancies, placements, work experience and volunteering
- protect all the personal information you provide to us and adhere to our responsibilities in line with the Data Protection, Freedom of Information and Equality Acts
- offer an exciting student experience through social, sporting, cultural and community activities in partnership with the Students' Union
- ensure that equality and diversity is at the heart of all our activities, supporting campus unity and ensuring positive relations between all groups in the University family.
Students can expect staff to:
- provide the learning materials and resources you need to engage successfully with your studies
- prepare course content that is academically and professionally relevant, drawing on leading research and industry expertise
- provide clear guidance on the level of academic support you will receive
- value the student voice and work alongside students to foster inclusive learning environments
- provide you with the online resources and digital tools you need for your studiesv
- offer effective academic support, as well as signpost you to the wider range of support available throughout the University
- provide you with points of contact in case you have questions or need advice and offer you the opportunity to provide feedback through our Your Voice Matters initiative
- provide a clear and timely overview, schedule and brief of assessments for all modules on your course
- offer timely and fair assessment on feedback of work, to help you learn and improve your performance; and make reasonable adjustments where required and appropriate.
- provide clear and timely information and any updates about your programme and your university experience.
The University expects students to:
- be proactive in shaping your university experience and recognise your own responsibility for your learning
- follow any advice given in your programme information, including, but not limited to, methods of academic writing, good practice of referencing and how to avoid plagiarism
- identify opportunities to develop your skills, knowledge and understanding to help inform your studies
- actively engage with the range of opportunities on offer to develop your professional, personal and academic skills
- act as a responsible and respectful member of the University community
- be courteous and respectful in your interactions with Teesside University staff and students across all platforms
- contribute as partners to the ongoing development of the student experience, sharing your views and ideas with the Students' Union and the University.
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