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Big Data is focus of new Knowledge Transfer Partnership with TelewareBig Data is focus of new Knowledge Transfer Partnership with Teleware

Consultancy and research

Big Data is focus of new Knowledge Transfer Partnership with Teleware

Communications technology business TeleWare is collaborating with Teesside University to share knowledge and drive innovation through a Knowledge Transfer Partnership (KTP).

The partnership will focus on Big Data, machine learning and customer analytics – key areas for both organisations in 2017.

TeleWare is looking more and more at how customers interact with businesses, be it through traditional call centres, social media, web chats or other channels.

The KTP, which is part-funded by Innovate UK, will examine the best way to collect data from customer interactions and analyse it to enhance customers’ experiences. Machine learning is a large part of TeleWare’s CX Analytics as the technology can learn best practices and then deliver those insights back into businesses.

Throughout the 2 year partnership, TeleWare will gain access to research expertise from Dr Yifeng Zeng and Dr Claudio Angione from Teesside University’s School of Computing.


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