Student Casework Office (SCO)

Formerly Office of Student Complaints, Appeals and Regulations (OSCAR)

Our role is to ensure that you receive advice on matters relating to any issues or concerns which you may experience during your time at the University.

Our main functions are to:

provide fair and impartial advice on matters relating to issues of concern
provide assistance relating to the University' Student Complaints Policy and Procedure
endeavour to provide answers to questions regarding University policies and procedures, and provide full copies on request
provide advice and co-ordinate the University's Academic Appeals process
administer the review process of the Academic Misconduct, Extenuating Circumstances regulations, Fitness to Practise regulations, Student Disciplinary Regulations, Fitness to Study procedure, Student Attendance and Engagement procedure, and the UKVI Tier 4 Compliance Policy
administer the Admissions Appeals Process.

Unfortunately, we are unable to:

change University policies or procedures, but we can make recommendations for change to those with the authority to implement them based on statistical trends
act as a friend or representative. In the first instance, you should contact an education advisor in the Students' Union make decisions or render judgements. In order to maintain impartiality, we do not provide a verdict, but can provide recommendations to assist in the resolution of issues
provide legal advice
participate in formal proceedings, although we do act as an officer in certain University committees.