Office of Student Complaints, Appeals and Regulations (OSCAR) (formerly Ombuds Office)

Contact information and opening hours

Teesside University

T: 01642 384210

(You may just drop into the OSCAR , but it is preferable that you make an appointment, as we cannot guarantee that a member of staff will always be available to offer advice)

Opening hours:
Mon-Thurs - 9.00am-5.00pm
Fri - 9.00am-4.30pm
Sat and Sun - closed

Staff in the OSCAR office:
Marie Andrew (OSCAR Manager)
T: 01642 342322

Joanne Towell (OSCAR Administrator)
T: 01642 384210

Kimberley Westcough (Administrator)
T: 01642 384020

Code of conduct

Teesside University seeks to ensure that its students are provided with a friendly, safe and secure environment. As such, the University's Student Code of Conduct sets out the standards and expectations of the University in relation to the behaviour of its students, and provides examples of what the University may deem as misconduct. The University expects its students to conduct themselves at all times in a manner that does not bring the University into disrepute; this includes conduct whilst not on University premises.

Good conduct means:

  • In general realising that you are an ambassador for the University and behaving accordingly. This applies anywhere and at any time but is particularly important in the local community around the University, whilst on fieldwork, whilst on other study away from the University, on the sports field and whilst engaged in any other University-related activity.
  • Recognising the diversity of the University community and not discriminating against others.
  • Acting responsibly, being honest, being considerate, respectful and courteous towards others. Behaving in a respectful manner towards others so that they do not feel that they are being harassed or bullied and abiding by the law.

Acceptance of the University's Student Code of Conduct is implicit in a student's acceptance of its Terms and Conditions. It is therefore expected that all students familiarise themselves with its content. Any failure to adhere to the University's Student Code of Conduct could lead to action being taken against you under the University's Student Disciplinary Regulations.

If you have any queries regarding the Student Code of Conduct please contact the Office of Student Complaints, Appeals and Regulations ('OSCAR') either by telephoning 01642 342322, or emailing

Code of conduct